|Here are answers to the most frequently asked questions regarding the Capitol Civic Centre:
Q. My seats are all even-numbered, are they together?
Q. I’m from out-of-town. Can you provide directions to the Capitol?
A. Please refer to CAPITOL DIRECTIONS.
Q. Where do I park for a daytime performance?
A. We suggest the following: Street parking on Jay, South 7th, or Franklin Streets, as available. The large parking lot along the river off of Quay Street (across from Manitowoc Public Library) typically has available parking. There is limited parking in the lot behind The Hearty Olive (off South 7th Street). Street parking near the Capitol also may be an option.
Wherever you park, please read the signs around you; some of the stalls in the parking lots surrounding the Capitol Civic Centre are leased. Kindly refrain from parking in the Manitowoc Public Library lot during library hours.
Q. Can you accommodate special needs seating?
A. Yes! Please call the Box Office at (920) 683-2184 in advance of the performance. There are security and other personnel on hand to assist you to and from your seat.
Q. What additional fees are incurred when purchasing tickets?
A. Wisconsin state sales tax is added to each purchase. In addition, a fee is added to each ticket to cover the cost of system processing and facility maintenance.
Q. There are tickets for a Capitol performance for sale on another website. Are these legit?
A. No, these tickets are not authorized by the Capitol. The Capitol utilizes Choice Ticketing as the official ticketing company for all events. Any other ticketing website or outlet is not an authorized seller or reseller of tickets for events at the Capitol. Purchasing tickets outside of Choice Ticketing and the Capitol may result in fraudulent tickets that cannot be used for entry and these tickets will not be exchanged or refunded.
Q. What is a Capitol Member?
A. A member is an individual or family who makes an annual monetary donation to the Capitol. Members receive priority reservations and ticket discounts to Capitol produced shows. There are additional membership benefits as you increase your membership level. To learn more, please call the Box Office, (920) 683-2184.
Q. Are concessions (purchased at the Capitol) allowed in the theater?
A. Depending on the performance, concessions may be allowed in the theater. During Capitol presented shows, concessions are allowed in the auditorium. Please refer to signage displayed on the bar, or ask hospitality staff, an usher, or Capitol Staff for clarification of the concession policy for other events.
The first floor Cawley Company Bar is located in the Mertens Lounge, just off the Salutz Family Lobby; a second bar (made possible with funding from Tim and Heather Schneider) is located in the Webster Family Lobby on the second floor (accessible by stairs and an elevator). Bars open with doors, one hour prior to performance time and are typically open during intermission.
Q. Where are restrooms located?
A. There is a suite of restrooms on the first floor, just off the Salutz Family Lobby. A second suite of restrooms (accessible by stairs and an elevator) are located on the second floor, adjacent to the Webster Family Lobby.
Q. Can I take pictures or record during the show?
A. No, unless authorized by the performer. Flash photography is never allowed. Cameras and recording devices may be confiscated if used against the express wishes of the artist and house.
Q. What happens if I arrive late for a performance?
A. You will be seated at the first appropriate opportunity.
Q. What happens if I lose my tickets?
A. Contact the Box Office as soon as possible.
Q. If I’m unable to attend, after purchasing tickets, will a refund be issued?
A. Typically, we do not refund ticket purchases. If the presenter is a non-profit organization, the monies will be considered a donation to the presenting organization. If the presenting organization is a for-profit business, consideration for refund is based on the presenter’s policy. Exceptions will be made for anyone concerned with spreading illness; in this case, please call the Box Office, (920-683-2184) and they’ll accommodate your refund.
Q. In the event of a weather emergency, will the Capitol Civic Centre cancel the show? How will I know? And, will I receive a refund?
A. If a performance is cancelled due to weather the Capitol Civic Centre notifies local media (Seehafer News, Gannett Media) and places a notice on the Capitol’s website and Facebook page. If the performance is cancelled, a full refund will be issued; if the show is rescheduled the Capitol Civic Centre will issue an updated ticket reflecting the new date. In either case, the patron will be contacted by email or phone. If the weather isn’t ideal, yet the show goes on, a refund will not be issued.
Q. Is there a dress code at the Capitol Civic Centre?
A. You may wear whatever you feel is appropriate (within the guidelines of good taste) for the type of performance you are attending.
Q. What is the policy for bringing infants and toddlers to performances?
A. Out of consideration for those around you, please use discretion in deciding if the child is old enough to sit without distracting others. Everyone, regardless of age, must have a ticket (even if they will be sitting on an adult’s lap).
Have more questions? Please contact Melyssa Behnke, Operations Director, firstname.lastname@example.org, or call (920) 686-6422.