Hours of Operation

The Box Office is open one (1) hour before all performances.

Box Office hours are Monday, Tuesday, and Saturday from 9 am to 1 pm and Wednesday, Thursday, and Friday from 12 pm to 5 pm. Box Office staff can also be contacted via email at boxoffice@cccshows.org or by phone at (920) 683-2184.

Ticketing

The Capitol Civic Centre utilizes Patron Manager as the official ticketing company for all ticketed events. Tickets may be purchased online at cccshows.org, by phone at (920) 683-2184, or the Box Office. All sales are final. No refunds!

Ticket Resellers

Please be advised that any other ticketing website or outlet is not an authorized seller, or reseller, of tickets for events at the Capitol Civic Centre. Purchasing tickets outside of the Capitol Civic Centre’s website (cccshows.org) and ticketing system may result in fraudulent tickets or tickets that cannot be used for entry. The Capitol Civic Centre will not exchange or refund these tickets.

Inclement Weather

If a performance is canceled due to weather, the Capitol Civic Centre notifies local media (Seehafer News, Gannett Media) and places a notice on the Capitol’s Facebook page. If the show is rescheduled, your ticket will be valid for the new date. If the performance is canceled, a full refund will be issued. In either case, the patron who purchased the ticket will be contacted by email or phone. Anytime a performance occurs, no matter the weather conditions, a refund cannot be issued.

Additional Questions

Many questions can be answered by reviewing our list of Frequently Asked Questions.

Safety Protocols

We reserve the right to unilaterally make changes to health protocols according to updated public health guidance and applicable law.

Assumption of Risk
An inherent risk of exposure to illness exists in any public place regardless of precautions that may have been taken. Ticket buyers, on their behalf, and behalf of any accompanying parties, agree to (1) assume all risks associated with infectious diseases and (2) comply with all related health & safety policies of the organizations.

The Capitol Civic Centre is a gathering place where all are welcome to share the arts. The Capitol strives to provide a safe and respectful environment for its staff, board, artists, audiences, guests and volunteers. By purchasing a ticket or entering our environment, you agree to the tenets of the Code of Conduct.

Come as you are.

You are you, and you are welcome here. The way you present yourself to the world reflects your own identity. You may wish to dress up, or dress casually.

Be respectful.

The Capitol is a place where memorable experiences happen. Come inside and enjoy the experience! Any kind of verbal or physical abuse of anyone including, but not limited to, staff, volunteers, artists, or fellow patrons will not be tolerated.

Your experience here is personal.

You and your neighbors are welcome to laugh, gasp, weep, and react. This is live entertainment!

Guest Etiquette:

  • All guests must have a valid ticket to enter the venue regardless of age. The unauthorized selling or distribution of tickets is prohibited in Capitol premises.
  • All guests are subject to a security screening.
  • Guests will sit only in their assigned seats and show their tickets to ushers and other house management staff when requested.
  • Guests will refrain from using cellular phones during the performance unless approved by the artist.
  • Guests will keep the aisles clear at all times due to fire code. Dancing (when a show allows) must be done only at their assigned seats.
  • Guests will consume alcoholic beverages in a responsible manner. Intervention with impaired, intoxicated, or underage persons will be handled in a prompt and safe manner.
  • Smoking and vaping are not allowed inside or within 15 feet of the building.
  • Guests are prohibited from bringing the following items onto the premises: outside food and beverage; professional cameras, recording devices, or equipment; suitcases; sporting equipment; instruments; posters, signs, banners; illegal drugs; and any items that may be deemed disruptive to the performance.

The Capitol Civic Centre welcomes all patrons and strives to make its performances and facilities accessible to everyone. The Capitol provides many services to audience members with accessibility needs.

Box office staff are available to assist you with seat availability and selection. Please inform your ticketing agent of any special needs at the time of purchase. To purchase tickets and receive any service described below, please call our Box Office at (920) 683-2184 or visit us in person at 913 S 8th Street in Manitowoc.

Parking

Accessible parking spaces are available on the northeast and southwest corners of Jay and 8th Street and in City Parking Lot #7 on Jay Street.

A drop-off area is located directly in front of the main entrance to the Capitol.

Mobility Access

The West Auditorium was built in 1921. To access Main Floor rows A – J, patrons must traverse five steps when entering or exiting the venue. Handrails are available for patron safety. To access the Main Floor rows K – R, patrons may use a ramp to access the rear of the venue but will need to traverse steps to access the lower rows.

Accessible seating is available on the Main Floor rows QQ – TT and Mezzanine row D. Transfer seats are available on the Main Floor level. Tickets for these areas can be purchased through the website or Box Office.

The Capitol is equipped with a limited number of wheelchairs available for use free of charge during a performance. Staff are available to assist with wheelchair transportation with advanced notice.

An elevator services the first and second floors of the auditorium. Both levels also have wheelchair-accessible restrooms. A family restroom with a changing table is located on the Mezzanine level.

Assistive Listening System

The Capitol offers amplifiers that bring sound directly into the ear. It provides a direct feed from the audio console to the device to reduce background noise. It improves what is known as the “speech-to-noise ratio.” An adapter for telecoil-based hearing aids is also available.

A Driver’s License or State ID will need to be held while a device is checked out. The House Manager will return the IDs at the end of the performance.

Patrons may also download an app to their smartphone if their device allows for Bluetooth communication. The Williams WaveCAST app is available for both Android and iPhone systems. Instructions for connecting to the Capitol’s WiFi-based assistive listening system are available by clicking here.

American Sign Language

American Sign Language interpretation is available upon request. To provide qualified and appropriately prepared signers, we require signing requests at least fourteen days before the performance date. You may request this service through the Box Office.

Service Animals

Service animals, as defined by the Americans with Disabilities Act, are welcome within the venue. With advance notice, the Box Office can assist in providing seating with additional space for the service animal.

Service animals that are not housebroken, act in an out-of-control manner, or pose a direct threat to human health and safety may be asked to leave.

Questions?
If you have any questions, would like further information, or need assistance or accommodations not mentioned above, please contact us at (920) 683-2184 or boxoffice@cccshows.org.

Ticketing

They are together. Seat numbers are even on the right side of the theater and odd on the left side. Please see the Seating Chart for a visual.

Please visit our Accessibility page for more information.

Wisconsin state sales tax is added to each purchase. In addition, a fee is added to each ticket to cover the cost of system processing and facility maintenance.

No, only tickets purchased through the Capitol’s website are authorized. The Capitol utilizes Patron Manager as the official ticketing company for all events. Purchasing tickets outside of Patron Manager and the Capitol may result in fraudulent tickets that cannot be used for entry and these tickets will not be exchanged or refunded.

In most cases, tickets can be reprinted by the Box Office.

Typically, there are no refunds or exchanges. If someone in your party is sick, please call the Box Office to see what options may be available. At no time will a refund be provided after a performance has begun.

All attendees, regardless of age, must have a ticket, even if they will be sitting on an adult’s lap. Please use your discretion in deciding if your child is old enough to sit quietly and enjoy the performance without distracting others.

Arrival

Please click this link for directions.

Street parking is available on Jay, South 7th, Franklin Streets, and nearby streets. The parking lot along the river off Quay Street (across from the Manitowoc Public Library) typically has available parking.

Please read the signs around you before parking; some of the stalls in the parking lots surrounding the Capitol Civic Centre are leased. Please do not park in the Manitowoc Public Library lot during library hours or any private parking lots.

The main entrance is locked 15 minutes after the start of each performance. It is open during intermission and then locked again shortly after. To gain access, ring the doorbell (located on a stand immediately outside the main entrance).

The Box Office or another staff member will verify your ticket. You will then be seated at the first appropriate opportunity. Depending on the performance, there can be as much as a twenty (20) minute wait to be seated.

After the Box Office closes for the evening, no additional tickets will be sold.

You may wear whatever you feel is appropriate (within the guidelines of good taste) for the type of performance you are attending.

Performance

There is a suite of restrooms on the first floor in the Salutz Family Lobby. A second suite of restrooms (accessible by stairs and an elevator) is located on the second floor, adjacent to the Webster Family Lobby.

Please visit our Accessibility page for more information.

Yes, concessions purchased from the Capitol are allowed in the auditorium. Drinks and snacks are available at the Cawley Company Bar in the Mertens Lounge on the first floor or the Schneider Bar in the Webster Family Lobby on the second floor.

Concessions are available one hour before performance time and are typically open during intermission.

Flash photography is never allowed. The photographic and video recording policy is determined by each artist.

When photographic or video recording is not permitted, an announcement is made before the performance. Any cameras or recording devices may be confiscated if used.

Rock, country, and similar concerts can reach peak volumes of up to 105 decibels (dB). The Capitol uses special equipment to monitor the sustained audio level at these events, ensuring that it remains at or below 100 dB. If you are concerned about the volume, please speak to the Box Office to see if they can move you to a different seat.

Dancing is allowed provided guests remain near their seats. We do not allow dancing in the aisles or in front of the stage.

Yes, but you must have your ticket. The main entrance is locked after the start of each performance, so please ring the doorbell to gain access.

If a performance is canceled due to weather, the Capitol Civic Centre will notify local media (Seehafer News, Gannett Media) and post a notice on its Facebook page. If the performance is rescheduled, tickets will be valid for the new date. If the performance is canceled, a full refund will be issued. Best effort will be made to contact patrons by email or phone with an event update within twenty-four (24) hours of the original performance date.

Refunds will not be issued for performances that occur, regardless of the weather conditions.

PDF Version of Seating Chart